I am proud to say that I come from a long line of complainers. While I will take a moment to give a shout out to my Mom, sister, and Grams (hey high maintenance bitches!!), I will focus on my Father: the heavyweight Paul Ali and world class complaint champion.
Ringing in at 260 pounds of muscle (with a slight layer of love) my dad complains without even meaning to complain.
Positive Example:
"Excuse me sir, your brought the entrees out too soon after the salads".
Outcome:
BOOM! Dinner/drinks for ten people COMPED, as in fo' free!!
Negative Example:
"Ma'am! My daughter's lip is busted and she is bleeding. You instructed us come to your facility and now you are sending us to the ER?! This is ridiculous!!
Outcome:
The Petriskos are asked to switch pediatricians in 1997 as patriarch "threatened" female nurse.
Along with his unintentional complaints, my pops can deliver formal complaints with an eloquence and effectiveness that rival Hemingway. He has written letters to various establishments throughout the greater southeast and I am proud to say, I am a chip off the ole block.
The letter is an excellent form of grumbling, first and foremost because you can change what you say as many times as necessary before sending.
Draft 1: Your food fucking sucks and your waiters smell like dick cheese!
Draft 4: I was appalled by the quality of your restaurant's fare, as well as personal hygiene of your wait staff.
Now that you have the general idea, It is without further ado that I give you my final thoughts and example in the form of a real life letter being sent to my vet--sons of bitches!--this week enjoy and happy griping!
From February 17- February 20, 2012 my fiancé, Randall Jackson, and I boarded our two dogs at your facility. Jack, a Golden Retriever, and Frank, an English Bulldog mix, have stayed in your kennel over a dozen times throughout the course of the past two years. We board our dogs with Foothills Veterinary Hospital
Over the course of the weekend, Frank developed a “hotspot” over his entire neck creeping down onto -his chest. (See attached photos). I know with complete certainty this infection was not present when I left my dog in your care. This fact stated I am not upset that the infection was acquired at your facility. I am however, appalled at the neglect of your staff in identifying, and treating the wound, as well as their failure to properly notifying me per the signed release form.
From the comments of the kennel attendants, his neck was noticed as early as the morning of the 20th. I did not receive a phone call to request treatment or to notify me that there was an infection, which must lead me to assume that his caretakers are either incompetent or lazy. Upon seeing my shock and alarm, the staff immediately rushed the dog back to clinic where his raw wound had to be shaved and treated. I do not know which veterinarian saw him, as no doctor came to speak to me, reassure me, or instruct me on how to care for Frank.
As a result of this incident, I now have many other questions regarding the care the dogs received while in your facility. Were they actually fed twice a day? Did they receive their allotted, albeit brief, exercise period? Were their kennels properly sterilized? Because of this injury, Frank must be separated from our other dog while it heals, no doubt causing anxiety for both of them; Frank may not go on walks as due to the location of the wound, a collar or harness would further agitate the area; and possibly most disturbing, Frank must endure constant pain until this massive sore heals.
Though we have not had any problems with you or your medical staff, the office is consistently hectic almost to the point of disorganized and I must assume the kennel is a similar environment. My fiancé and I will no longer be boarding our dogs at Foothills and are considering finding new medical providers.
Sincerely,
Kacie Petrisko
